Airline Makes Hotel Mistake: 50 Shades of OOPS!
Last weekend inclement weather delayed a flight on Hainan Airlines in China. Passengers were stuck overnight while planes were grounded in Chongqing.
As many airlines do, Hainan offered to book complementary hotel rooms for its stranded customers. So far, so good, right?
With it being Valentine’s Day weekend, availability on rooms was tight. The company’s representative was finally able to get everyone housed for the evening, though.
There was just 1 small problem, however. The rep neglected to check exactly what kind of rooms they booked.
2 single, female passengers were both sent to a nearby establishment. Upon entering their assigned rooms, they were surprised and disgusted.
The airline had booked them into a by-the-hour S&M motel.
Wrist cuffs, ankle cuffs, and sex chairs adorned the space. The decor included tacky red lamps and bedding.
One of the women, Lou Bao, was so horrified that she snapped photos and posted about the situation. She voiced her complaint on Weibo, China’s social media site. The images were somewhat shocking. (One of the tamer ones is included here.)
The post went viral.
After hearing about what had happened, the airline made an official apology on its site. They reported that they were in touch with affected passengers.
Hainan released a statement on social media. “The passengers were delayed due to bad weather, and all the hotels were booked out because of Valentine’s Day. Our hotel-booking representative couldn’t secure any room and did not research what a ‘themed suite’ means.”
Oops! Hopefully, if the rep keeps their job, they might be a bit more diligent in performing it in the future. Surely the per-hour pricing should have raised a reg flag.
The delayed flight to Hangzhou was rescheduled to leave at 3PM the following day.
Hainan is doing what they can to get past the incident. The last thing any airline wants to do is get “chained” to a reputation for bad customer service.
© 2016 Vianna Vaughan
source: Fox News